Tata Capital vs Bajaj Finance: Expert Insights, Tips, and Advice for Choosing the Right Loan Provider

When evaluating non-banking financial companies (NBFCs) in India, two names consistently stand out — Bajaj Finance and Tata Capital. Both institutions offer a broad range of financial services, from personal loans to business finance, and have become trusted brands among Indian consumers. However, when comparing the two, subtle but critical differences emerge that can influence your financial decision.

In this article, we provide a deep, side-by-side comparison of Bajaj Finance and Tata Capital based on key criteria like interest rates, customer service, digital experience, loan products, and overall reliability.

Company Overview: Bajaj Finance and Tata Capital

Bajaj Finance Limited

Bajaj Finance, a part of the Bajaj Finserv Group, is one of the most prominent NBFCs in India. It offers a diversified portfolio of financial products, including personal loans, home loans, business loans, EMI cards, fixed deposits, and more. The company is renowned for its quick disbursal, low processing time, and cutting-edge digital platform.

• Founded: 2007
• Parent Group: Bajaj Finserv
• Customer Base: Over 70 million
• Loan Disbursement Time: As quick as 24 hours for select customers
• Technology: Highly digitized processes with a robust app and website infrastructure

Tata Capital Limited

Tata Capital, part of the globally respected Tata Group, brings a more personalized and flexible approach to financial services. While it may not match Bajaj Finance in sheer scale, it emphasizes trust, transparency, and tailored financial solutions.

• Founded: 2007
• Parent Group: Tata Group
• Customer Base: Growing rapidly in urban and semi-urban India
• Loan Processing Time: Typically 2–3 days
• Technology: Improving digital infrastructure with user-friendly platforms

Loan Offerings: Who Provides More Comprehensive Options?

Bajaj Finance Loan Products

• Personal Loans: Up to ₹40 lakhs with minimal documentation
• Home Loans: Competitive interest rates with long tenures
• Business Loans: Unsecured loans up to ₹50 lakhs
• Consumer Durable Loans: On-the-spot financing for electronics
• EMI Network Card: One of the most popular EMI solutions in India
• Fixed Deposits: Attractive rates with flexible tenures

Tata Capital Loan Products

• Personal Loans: Up to ₹35 lakhs, depending on profile
• Home Loans: Tailored EMI options for salaried and self-employed
• Business Loans: Customizable for SMEs and MSMEs
• Used Car Loans: One of the few with strong used car loan portfolios
• Education Loans: Global education financing options
• Loan Against Property: Attractive rates and longer tenures

Verdict: Bajaj Finance offers a broader portfolio with greater customization options, especially for digital-first customers, whereas Tata Capital focuses more on customer-specific tailoring and niche segments like education and vehicle finance.

Interest Rates and Charges: Which One is More Affordable?

 

While Tata Capital may offer a marginally lower starting rate on personal loans, Bajaj Finance often has lower processing fees and better promotional offers, especially for pre-approved users.

Loan Approval and Disbursement Speed

• Bajaj Finance is known for instant loan approval, with many customers receiving loan amounts within 24 to 48 hours. Their pre-approved loan facility makes the process even faster.
• Tata Capital generally takes 2–5 days for processing, depending on the product and applicant profile.

If speed is your priority, Bajaj Finance holds a clear edge due to its AI-powered, instant eligibility assessment and strong digital back-end.

Customer Support and Satisfaction

Bajaj Finance:

• 24x7 customer care
• Responsive mobile app and email ticketing system
• In-person service at physical branches

Tata Capital:

• Highly rated for personalized service
• Chat support and well-trained phone representatives
• Personalized financial consultations available

Tata Capital scores well on human interaction and tailored customer care, while Bajaj Finance excels in self-service and automation. Your choice may depend on whether you prefer digital speed or personal touch.

Digital Experience and Mobile App Usability

Bajaj Finserv App

• Feature-rich and fast
• Instant access to EMI card, statement, loan offers
• Investment tracking, EMI store access, insurance integration

Tata Capital App

• Intuitive design, although slightly slower UI
• Real-time loan tracking, repayment options
• Improved security features with biometric login

Bajaj Finance’s app experience is more mature, offering an all-in-one financial management ecosystem. Tata Capital is rapidly catching up, especially in terms of user experience and support.

Credit Score and Eligibility Flexibility

• Bajaj Finance generally prefers a CIBIL score above 750, though pre-approved offers might be available to loyal customers with slightly lower scores.
• Tata Capital is known to accept a wider range of credit scores, especially for secured loans or applicants with strong income profiles.

For those with less-than-perfect credit, Tata Capital may provide more flexible eligibility options, though with slightly higher rates.

Reputation, Trust, and Market Sentiment

Both brands carry immense goodwill:

• Bajaj Finance has an excellent track record on stock markets and is often considered India’s premium NBFC.
• Tata Capital benefits from the legendary trustworthiness of the Tata Group, which deeply influences its consumer loyalty and brand reputation.

For investors and finance-savvy individuals, Bajaj Finance may appeal more due to its consistent profitability, while Tata Capital is ideal for those who prefer legacy-driven service ethics.

Final Verdict: Which is Better — Bajaj Finance or Tata Capital?